IT Support Bids: If It’s Too Good to Be True…

It probably is.

When IT Support Over-Promises

What I am talking about is over promise and under deliver. Over the years we have dealt with many clients and potential clients when it comes to IT support. In the bidding/quoting process we have competition just like any other business. What we have come across are those who promise the world and deliver Pluto. If you know anything about Pluto, it’s no longer a planet.

With over a decade and a half of experience including servers, networks, infrastructure, and constantly reading up and getting trained on the latest methodologies in IT infrastructure, we quote what works.

Story: Low IT Support Bids

About seven months ago we were asked to quote a network replacement server, switches, and email. We were asked multiple times to adjust the quote to make it cheaper, and we did not budge because we knew that the product worked and was going to work exactly as we expected.

We did not win.

The Client’s Call: Server Issues

About a month ago we got a call from the same client asking us to come in and fix issues with their new server. Upon investigation, we found out that the server was indeed cheaper than what we had quoted, but it was greatly underpowered. Come to find out we are only a few hundred dollars less than the competition, but those few hundred dollars turned into thousands of dollars just trying to get the network up to speed after we were done.

Not all IT is the same. Some may consider break-fix to be the industry standard while those in the managed IT field know it is not. Paying a little extra for good quality hardware solves a lot of problems in the long and short-term. You can avoid all sorts of issues by going to the just the next level up for what you believe is good hardware. Contact us to learn about the Triton difference.

Q&A with IT: We Love Questions

This week we got a new client, and it was a fantastic first meeting that it must be shared.

It was a simple 5 person company but they were government funded. I can’t reveal much more than that without disclosing what they do. Small but important.

On the first meeting, the new director was recommended to us by a friendly competitor of ours, which is always a plus.

Breaking the Break-Fix Mentality

At the first meeting, you could tell the person was used to the break-fix mentality, such as if the computer goes down they call someone. After an hour explaining how Managed IT works, from the perpetual maintenance to the included services, software, and hardware, it was like watching a light bulb go off. It was an epiphany moment the likes of which you never forget and always wished would happen.

The Importance of Q&A with IT

We stayed for half a day answering all sorts of questions from VoIP to security cameras, remote access, and more. It was a truly great moment watching these questions from all the employees get answered, EVEN before they became a client. Years of issues with given solutions and years of pent up animosity were obliterated in hours.

They signed up even before we left and are onboarding for the first of April.

If your existing IT provider doesn’t want to hear your questions, we are here to listen.