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    Worcester, MA | 866-304-4300

    Boston, MA | 508-365-3630

    Providence, RI | 401-735-1956

    Hartford, CT | 860-560-8000

    Blogs

    • Best practices for data safety in a remote work environment

      Do you have staff working from home? Of late, due to the Coronavirus crisis a lot of businesses shifted to the remote working environment. While it raises some data security concerns, they can be overcome by following a few best practices. Formulate rules You can start by formulating rules that defi...

    • Multi-Factor Authentication 101

      You have probably already come across the term multi-factor authentication. The concept is not new, but has caught on really quick of late. In this post, we will discuss what multi-factor authentication is and why you should be adopting it. What is multi-factor authentication? Multi-factor authentic...

    • What are the essentials of a business continuity plan?

      An unexpected emergency can wipe out your business! A business continuity plan can help it survive. But, what should a good business continuity plan cover? Read this blog to find out. A list of your key contacts   A comprehensive list of your IT inventory Your business continuity plan should contai...

    • 5 Lesser known benefits of choosing the co-managed IT model

      Even companies with IT staff on their payroll can’t deny having an MSP onboard offers benefits that exceed what they get from having just an in-house team. This blog explore 5 lesser known reasons why the co-managed IT model is popular.   An extra hand during emergenciesIn the event of any unfore...

    • WFH: Remote Data Access and Data Security

              This may be the single biggest concern you may have to address when looking at WFH. When your employees are working in your offices, you control their methods of access to company data. For example, when they are on-site, they access through a network you have secured. Th...

    • Four reasons to opt for the co-managed IT services model

      Co-managed IT services model is one in which the business has its own IT team, but still contracts with an external managed services provider for certain services. In this blog we discuss four benefits of a co-managed IT services model. Expertise Your in-house IT team may not have all the expertise ...

    • The inevitable increase in Working from Home and the move to VoIP

      As you are surely aware, working from home (WFH) has been the primary way that white collar, office-based jobs are being handled during stay-at-home rules. As everything began to shut down with the virus, WFH–what used to be called “telecommuting,” became the only safe option for work to b...

    • Implementing work from Home: Planning Matters

      Work From Home, also commonly known as telecommuting, is a fairly general term that encompasses a range of workplace policies. Most generally, it refers to a policy permitting an employee to work from home (or any other approved remote location-the range of acceptable locations will differ depending...

    • Three different issues about WFH you may have not considered.

      Today’s blog is a look at three different issues that don’t get much coverage in discussions of the implementation of a WFH policy. Much of the conversation tends to focus on productivity and oversight issues. Here are three you should consider. WiFi Once your employees move off-site and WFH, or...

    • Social media at work what could go wrong?

      As a business, there is no doubt today that you need to make your presence felt on major social media platforms such as Facebook, Twitter, Instagram and LinkedIn. But social media also exposes you to cybercriminals. In this post we talk about the steps you can take to ensure your social media accoun...

    • WFH: How we got here.

      If you’ve been in the workforce for a while, you remember what life in the office was like a few decades ago. The uniformity of the structure was pretty much the same, no matter what office you worked in. It was 9-5, or some such standardized schedule for everyone. You had your own desk/office/cub...

    • Why MSP relationships fail

      A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support a...

    • Three Reasons to Dump Your PBX

      How will you support the extended IT infrastructure needed as you roll out WFH activities? Traditionally, your IT infrastructure would be supported by in-house IT staff, a managed service provider, or some combination of both, but a lot can fall through the cracks when shifting virtual. As an exampl...

    • Why We Still Worry About Work From Home Policies

      If you have been in the workplace for a few decades, you may remember that the idea of telecommuting began to appear in the late 90s as Internet access from home began to become more common. Telecommuting was often poorly received, as it carried the onus of being a “trick” to avoid working a ful...

    • The Positives of WFH

      You are probably caught up in overseeing a Work-From-Home policy that you may have never intended to initiate. It can be concerning, and there are many policy issues that an employer has to consider when they begin to implement WFH.  That said, it is worth stepping back and looking at the upsides o...

    • 3 Reasons to Prepare a Business Continuity Plan If You Haven’t Done So Already

      A business continuity plan is the blueprint you need during an emergency to keep your business running smoothly. If you don’t already have one, here are 3 key reasons why you should focus on creating one ASAP....

    • How Safe is Your Data When Your Staff Works from Home?

      The Coronavirus crisis has changed the world as we know it. With social distancing, lockdowns, and work from home becoming the new normal, cybercriminals are exploiting the situation to their gains. This blog discusses how the cybercrime landscape is likely to shape up in the current and post-pandem...

    • VoIP Facilitates Working From Home: So What is VoIP?

      What is VoIP? Voice over Internet Protocol takes us away from the traditional office PBX, the on-location physical equipment that provides voice telephony using physical wires or fiber to transmit analog signals. PBX technology allows for some audio conferencing (though it can be a bit clumsy to set...

    • 7 Ways a Work From Home Policy Can Help Your Business

      In the last several years, the concept of Work From Home policies (WFH) has become increasingly more popular. Though some still remain skeptical, it has been gaining in popularity and become more widely accepted among management circles. That said, the pandemic event in 2020 essentially set the deba...

    • Do Your Homework: 3 Things To Do When Looking for an MSP

      Thinking of hiring a Managed Service Provider (MSP), but not sure how to go about it? Here are a few things to do before you zero in on one....

    • 4 Things to Do to Ensure Your Business Continuity Planning is a Success

      Working on creating a contingency plan for your business? That’s great! Here are 4 things you need to consider when preparing your new business continuity plan....

    • VoIP: Three Productivity Advantages

      So, what do you get with VoIP (Voice over IP) technology that you can’t get from a PBX (Private Branch Exchange)? Quite a bit, but we will just focus on the productivity aspect of VoIP – ways to turn your office phones into better and more flexible tools to make the lives of your employees and c...

    • 4 Things to Consider Before Starting a WFH Initiative

      While setting up a Work from Home (WFH) Initiative is a vital part of making your office more resilient – or, in some cases, sustainable such as COVID-19 or during natural disasters. However, there can be significant security, IT, and compliance issues that can arise if you’re just sending emplo...

    • Contact Centers: How to Avoid Falling Victim to Ransomware

      Contact centers – the modern-day version of call centers that handle email, texting and chat, and other app communication alongside calling – are a critical part of customer relations, marketing, and sales for many businesses and organizations. Due to the amount of information they have on indiv...