Vendor Management: Good Vendors are Hard to Find

Good vendors are hard to come by.

In 16 years of business, we have dealt with literally hundreds of different vendors. From computer manufacturers, network hardware manufacturers, software, physical developers of infrastructure and more, we can say with certainty that good vendors are very hard to come by.

Why We Do Vendor Management

At Triton Technologies, we do vendor management for our clients, and for good reason. When dealing with a contractor, certain questions were not asked, causing undue hardship and a failure of certain projects. A prime example is internet providers. When asking for internet connection, a lot of businesses assume that when you talk to your internet provider that they know exactly what you want, how you wanted and can install it perfectly. That is true 90% of the time, but businesses are a different beast. You need certain kinds of network connections, static IP addresses, redundancy, and more and if you don’t ask from the beginning, it could take weeks if not months to correct. Check out our blog, Vendor Management: The Balrog, where we stepped in to help a client deal with unacceptable service from their internet provider.

Further Reading

Want to see more of our experiences with vendors? Check out our blogs IT Projects: Vendors Not Following Through and The Importance of Thorough Vendor Evaluations for issues we’ve experienced with clients and their vendors.

Vendor relations and talking to the right people are critical for businesses and how to implement and complete their projects. That is why we recommend that if you have any kind of IT project, cellular project, internet project, website project, or more that you Trition Technologies help you solve those issues. Contact us today.

“All-in-One” ISP Services: Too Many Cooks In The Kitchen

In the last decade or so we have noticed that more and more Internet service providers are offering services such as hosting for websites, hosting for email, DNS hosting, registration and more.

We cannot emphasize enough how much we do not support this.

I’ll tell you why. As a managed IT provider. We try to be an all in one stop shop for our clients. Have you an email issue? We can solve it. Is your printer not printing? We can solve it.

ISPs Don’t Properly Support These Services

What we’re finding is that in order to attract clients, these ISPs are giving away these basic services and not knowing how they work. A prime example is a couple of clients that we’ve actually been dealing with for the last couple months. They went with their local Internet provider, who gave them their Internet of course, but also gave them email, established hosting, and attempted to set up their DNS.

This Went Poorly

It was horrible. The old provider would not release the domain and email information, the new provider could not get the DNS done right and required at least a 24-hour turnaround, and in the end, the client was so fed up, they pretty much fired everybody and we took over.

We Take Over

We took over the domain; we took over email, web hosting pretty much everything. In 3 days we solved all of their issues in which their previous provider couldn’t do in 6 months. We established their Managed DNS, managed web hosting, website monitoring and backup, office 365 hosted exchange, and basically removed 6 secondary vendors into one primary.

The client has never been happier.

When you need and require that your assets be managed continuously, professionally and securely, you need to use a managed IT provider. We can even help manage your ISP vendor to make sure your connection stays on and strong. Stop having spoiled soup and contact Triton Technologies today.