Why terms and conditions matter.
It has been proven time and time again that people and companies do not read the terms and conditions when accepting the installation or the acceptance of services from vendors. There are many notable cases including some software companies and vetting the fact that they now own your children just as a joke. But in the IT industry, the terms and conditions are terribly important when it comes to your software and services.
The Importance of Notifying Your IT Provider
Sometimes clients do not inform us about a change in their business and in their model. And that’s okay. But we need to be notified when something majorly impacts their business or their billing profile. Every SaaS-based service that we utilize such as hosted PBX, antivirus, exchange, monitoring and more is a very strict term and conditions when it comes to their software. Case in point is that if you have an employee leave your company and do not inform us, you will be billed as required by the manufacturer at full price. Sometimes clients will find out later and request a refund, but the problem has been set, meaning the company will refuse all refunds regardless of concern. This puts the client and us in a situation which is not enjoyable.
Read. Your. Terms. And. Conditions.
That is why at Triton Technologies, we insist that people read the terms and conditions for our vendors and us, because your rights and your ability to seek redress may be compromised. From Microsoft, Amazon and every manufacturer out there, they have terms and conditions. Sometimes they are short and sweet and to the point, and others are full of legalese and cannot be interpreted even by lawyers. While we’re on reading documents from your vendors, make sure to check out our blog on computer warranties: they are not the all-magical “just claim it under warranty” buttons people seem to think they are.
At is why we request it if you have any issues, please make it known before accepting an agreement. Contact us today to learn more about our best practices for software and services.
How the lack of a vendor follow-through hurts business.
For unknown reasons we are encountering a lot of clients reaching out to us due to a failure of vendor follow-through. Basically, they set up a solution such as a cellular router, printer, security system, or of some variant of the above and it would not get finished or completed. Let’s talk about how vendors not following through is an example of how IT project implementation can be.
The Vendor Who Couldn’t
We had the pleasure of dealing with a new client last week who was a logistics company and immediately after examining the network we found many flaws. Many of them can be attributed to the failure of a completion of ongoing IT projects from their current vendors. As the business owner who has multiple employees and whose responsibility is to follow through with projects and outstanding service agreements, nothing irks me more than a person not finishing the job they are paid to do.
Finishing Up the Halfway Projects
So this client sought us out, we examined their network and created the solutions plan to bring them up to speed. Within a few days, we had finished the outstanding projects, got them redundant Internet as they had been promised, and was able to put in a long-range tracking system for their vehicles, which also was halfway finished and not completed when we took them over. Within a few days, it was done.
The Most Complex Part of New Technology is Implementing It
Managed IT is not entirely about just service when it comes to your technology. Many times it is about finishing projects that were stagnant, not completed, or incorrectly implemented. Like I tell our clients, the technology is there to do what you want, implementing it is the most complex portion of any project, and that is where we find a lot of our competitors are failing. They make the initial quick sale and then drop off the face of the earth.
Project management, control, vendor management, and organizing them all together within a single unifying project is no simple task, but when it is done right, it is something to be remembered. If you’re looking for that service and not currently getting it, contact Triton Technologies. We’ll help you manage your current or next IT project.