Good vendors are hard to come by.
In 16 years of business, we have dealt with literally hundreds of different vendors. From computer manufacturers, network hardware manufacturers, software, physical developers of infrastructure and more, we can say with certainty that good vendors are very hard to come by.
Why We Do Vendor Management
At Triton Technologies, we do vendor management for our clients, and for good reason. When dealing with a contractor, certain questions were not asked, causing undue hardship and a failure of certain projects. A prime example is internet providers. When asking for internet connection, a lot of businesses assume that when you talk to your internet provider that they know exactly what you want, how you wanted and can install it perfectly. That is true 90% of the time, but businesses are a different beast. You need certain kinds of network connections, static IP addresses, redundancy, and more and if you don’t ask from the beginning, it could take weeks if not months to correct. Check out our blog, Vendor Management: The Balrog, where we stepped in to help a client deal with unacceptable service from their internet provider.
Want to see more of our experiences with vendors? Check out our blogs IT Projects: Vendors Not Following Through and The Importance of Thorough Vendor Evaluations for issues we’ve experienced with clients and their vendors.
Vendor relations and talking to the right people are critical for businesses and how to implement and complete their projects. That is why we recommend that if you have any kind of IT project, cellular project, internet project, website project, or more that you Trition Technologies help you solve those issues. Contact us today.
How the lack of a vendor follow-through hurts business.
For unknown reasons we are encountering a lot of clients reaching out to us due to a failure of vendor follow-through. Basically, they set up a solution such as a cellular router, printer, security system, or of some variant of the above and it would not get finished or completed. Let’s talk about how vendors not following through is an example of how IT project implementation can be.
The Vendor Who Couldn’t
We had the pleasure of dealing with a new client last week who was a logistics company and immediately after examining the network we found many flaws. Many of them can be attributed to the failure of a completion of ongoing IT projects from their current vendors. As the business owner who has multiple employees and whose responsibility is to follow through with projects and outstanding service agreements, nothing irks me more than a person not finishing the job they are paid to do.
Finishing Up the Halfway Projects
So this client sought us out, we examined their network and created the solutions plan to bring them up to speed. Within a few days, we had finished the outstanding projects, got them redundant Internet as they had been promised, and was able to put in a long-range tracking system for their vehicles, which also was halfway finished and not completed when we took them over. Within a few days, it was done.
The Most Complex Part of New Technology is Implementing It
Managed IT is not entirely about just service when it comes to your technology. Many times it is about finishing projects that were stagnant, not completed, or incorrectly implemented. Like I tell our clients, the technology is there to do what you want, implementing it is the most complex portion of any project, and that is where we find a lot of our competitors are failing. They make the initial quick sale and then drop off the face of the earth.
Project management, control, vendor management, and organizing them all together within a single unifying project is no simple task, but when it is done right, it is something to be remembered. If you’re looking for that service and not currently getting it, contact Triton Technologies. We’ll help you manage your current or next IT project.