It’s War: How MSPs are Being Targeted

It’s been some time since I made a post, but it needs to be made.

There is a war going on.

Let me backtrack a bit. At Triton Technologies, we are the gatekeepers, the guardians at the gate, the Heimdall to the kingdoms of our clients. We control all the keys, passwords, access, controls, etc. We are entrusted to protect and defend our client’s networks as their managed service provider (MSP) under contract.

Someone has taken notice. Continue reading It’s War: How MSPs are Being Targeted

IT Projects: Vendors Not Following Through

How the lack of a vendor follow-through hurts business.

For unknown reasons we are encountering a lot of clients reaching out to us due to a failure of vendor follow-through. Basically, they set up a solution such as a cellular router, printer, security system, or of some variant of the above and it would not get finished or completed. Let’s talk about how vendors not following through is an example of how IT project implementation can be.

The Vendor Who Couldn’t

We had the pleasure of dealing with a new client last week who was a logistics company and immediately after examining the network we found many flaws. Many of them can be attributed to the failure of a completion of ongoing IT projects from their current vendors. As the business owner who has multiple employees and whose responsibility is to follow through with projects and outstanding service agreements, nothing irks me more than a person not finishing the job they are paid to do.

Finishing Up the Halfway Projects

So this client sought us out, we examined their network and created the solutions plan to bring them up to speed. Within a few days, we had finished the outstanding projects, got them redundant Internet as they had been promised, and was able to put in a long-range tracking system for their vehicles, which also was halfway finished and not completed when we took them over. Within a few days, it was done.

The Most Complex Part of New Technology is Implementing It

Managed IT is not entirely about just service when it comes to your technology. Many times it is about finishing projects that were stagnant, not completed, or incorrectly implemented. Like I tell our clients, the technology is there to do what you want, implementing it is the most complex portion of any project, and that is where we find a lot of our competitors are failing. They make the initial quick sale and then drop off the face of the earth.

Project management, control, vendor management, and organizing them all together within a single unifying project is no simple task, but when it is done right, it is something to be remembered. If you’re looking for that service and not currently getting it, contact Triton Technologies. We’ll help you manage your current or next IT project.

“All-in-One” ISP Services: Too Many Cooks In The Kitchen

In the last decade or so we have noticed that more and more Internet service providers are offering services such as hosting for websites, hosting for email, DNS hosting, registration and more.

We cannot emphasize enough how much we do not support this.

I’ll tell you why. As a managed IT provider. We try to be an all in one stop shop for our clients. Have you an email issue? We can solve it. Is your printer not printing? We can solve it.

ISPs Don’t Properly Support These Services

What we’re finding is that in order to attract clients, these ISPs are giving away these basic services and not knowing how they work. A prime example is a couple of clients that we’ve actually been dealing with for the last couple months. They went with their local Internet provider, who gave them their Internet of course, but also gave them email, established hosting, and attempted to set up their DNS.

This Went Poorly

It was horrible. The old provider would not release the domain and email information, the new provider could not get the DNS done right and required at least a 24-hour turnaround, and in the end, the client was so fed up, they pretty much fired everybody and we took over.

We Take Over

We took over the domain; we took over email, web hosting pretty much everything. In 3 days we solved all of their issues in which their previous provider couldn’t do in 6 months. We established their Managed DNS, managed web hosting, website monitoring and backup, office 365 hosted exchange, and basically removed 6 secondary vendors into one primary.

The client has never been happier.

When you need and require that your assets be managed continuously, professionally and securely, you need to use a managed IT provider. We can even help manage your ISP vendor to make sure your connection stays on and strong. Stop having spoiled soup and contact Triton Technologies today.

Why We Don’t Outsource Our Technical Support

For years, as Triton Technologies grew we were approached by many third party IT support contractors. From telephone only, to individuals we were contacted sometimes almost daily. The offers were inviting. Learn why we’ve been vindicated by our decision that we don’t source our technical support.

How We Kept It In-House

Like all things, we did the research and eventually agreed NOT to do third-party outsourced support. The research showed us that the only benefit would be for the company who provided the services, not the MSP (Managed Service Provider) and certainly not the end client. Each call the technician would have to guess at the possible problem and hopefully resolve it within a 15-minute window or be transferred to an actual MSP technician. That sounds good in theory but it never really worked out like that with people already using them.

So years ago we decided to keep it in-house. All service, support, telephone systems, monitoring agents and more have been in control and owned by Triton Technologies.

Now, outsourced IT technicians have their place, especially when you’re just starting out and need to have the resources in order to provide the service, they are excellent. Triton Technologies grew at a managed pace and it never was a major consideration.

Dodging the Bullet

In July 2016, it proved to be an excellent choice. Continuum encountered a sustained hack on their network infrastructure. All clients, end users and more were hacked and local accounts were installed across the empire.

Yes, Continuum patched the hole, but the damage was done. Violations of HIPAA, Business Associate Agreements invalidated and hundreds of thousands of end user machines and network compromised

It’s been nearly 3 months and we are continually getting calls on people existing networks being infected by their previous MSP and wanting us to take over.

Sometimes the best course of action is to keep all your cards close to your chest. If you’re looking for a Managed Service Provider who avoiding outsource our support, contact us.