We had the pleasure of working with a new client this week with very unique requirements.
Client Needs: High Speed, Mobile Internet
Basically, they needed long-range communication with high-speed Internet and over 50 locations that were all mobile. It was a livery company that transported medical patients all throughout New England. Within their vehicles they needed Internet, tracking, communications, and up to date information for their patients and potential cargo.
Special IT Solutions to Special IT Problems
Other IT companies wouldn’t touch it with a 10 m cattle prod. We took the challenge.
We reached out to our valued partners and posed this solution to them. They were fantastic and were able to get us a platform which was able to give them everything they wanted, the price that they wanted to pay and the ability to deploy it easily and simply.
Welcome to the Matrix
In our conversations with our partners about communications, that exact line, “Welcome to the matrix” was used. The reason why? Everything is now becoming interconnected. From video surveillance, GPS tracking, communications, email, maintenance, and more are all becoming Internet and/or IP-based. Wi-Fi walkie-talkies that have national coverage, surveillance systems from the other side the planet and in-vehicle Wi-Fi are all now cloud-based. It’s the matrix.
We were able to bring them on board as a client and able to solve their long-term issues. We are very proud of that project. Do you have special IT needs to help your company grow and modernize? Contact Triton Technologies and we’ll help you enter the matrix.
It probably is.
When IT Support Over-Promises
What I am talking about is over promise and under deliver. Over the years we have dealt with many clients and potential clients when it comes to IT support. In the bidding/quoting process we have competition just like any other business. What we have come across are those who promise the world and deliver Pluto. If you know anything about Pluto, it’s no longer a planet.
With over a decade and a half of experience including servers, networks, infrastructure, and constantly reading up and getting trained on the latest methodologies in IT infrastructure, we quote what works.
Story: Low IT Support Bids
About seven months ago we were asked to quote a network replacement server, switches, and email. We were asked multiple times to adjust the quote to make it cheaper, and we did not budge because we knew that the product worked and was going to work exactly as we expected.
We did not win.
The Client’s Call: Server Issues
About a month ago we got a call from the same client asking us to come in and fix issues with their new server. Upon investigation, we found out that the server was indeed cheaper than what we had quoted, but it was greatly underpowered. Come to find out we are only a few hundred dollars less than the competition, but those few hundred dollars turned into thousands of dollars just trying to get the network up to speed after we were done.
Not all IT is the same. Some may consider break-fix to be the industry standard while those in the managed IT field know it is not. Paying a little extra for good quality hardware solves a lot of problems in the long and short-term. You can avoid all sorts of issues by going to the just the next level up for what you believe is good hardware. Contact us to learn about the Triton difference.