IT Cloud Infrastructure: Why We Love Amazon

Why Triton Technologies really loves Amazon.

In the IT cloud sphere, there are multiple competitors. You have Amazon AWS, Microsoft Azure, Google, Virtual, and many other standalone providers. We have used multiple ones and are currently working with multiple iterations of most of those companies.

Nothing is Wrong with Microsoft or Google, But…

Microsoft, Google and more are fine companies within their respective niche. They make wonderful products, help businesses grow and when used properly are absolutely fantastic. Microsoft and Google have made significant gains in the cloud sphere and cloud-based technology platform. They are easy to set up an account, start a virtual PC, and begin accessing that PC from anywhere in the world. And that is where the problem begins.

Amazon Is First for Good Reasons

Amazon was the 1st to come to the field with their AWS services almost a decade ago. Just like Microsoft and Google now they allowed new accounts to be created without restriction and allowed anybody with a credit card to set up any services they want. Sounds good for growth, but it is not good for IT infrastructure and long-term prospects.

Training and Certification Means Better Infrastructure

In 2016, Amazon started requiring that all partners be trained and certified in order to sell their product. We asked why. Came to find out there was a 90% infrastructure failure rate for people who think that it just click and go. Now if you ever used a cloud-based platform at the user level, it is click and go. In order to be that simple, the backend has to be complex. And that is where the failures came. Unrestricted, unreserved, open access to your most private intellectual property allowed hackers to access your infrastructure. So in order to combat that, Amazon required certification for their infrastructure. Since that time, the pendulum has swung the other way. Infrastructure implementation failure rates have plummeted to single digits. Infrastructures are now more secure than ever and resilient as never before.

Technical and Customer Support: Microsoft Versus Amazon

The other big thing that we have chosen Amazon over all other competitors is their support.

Microsoft Support

Our 1st taste with Microsoft Azure was in November 2014, Thanksgiving Eve. A client had called up at 9 AM about their VPN down. After a couple of hours of struggling to get it up and operational, we placed a call into Microsoft at noon. We received a call back at 9 PM that day. Remember, was the day before a holiday. Come to find out Microsoft was having a significant issue but had failed to inform their users about it. It was only resolved four days later after Microsoft made an infrastructure correction and traffic was able to pass. The amount of time and effort that we placed into it was unacceptable.

Amazon Support

Months earlier, we started our partnership with Amazon. Truthfully, we didn’t need their support for nearly two years. So in the spirit of full disclosure, we didn’t have a direct correlation between Microsoft and Amazon for their support. In March 2016 we had a VPC security group communications issue that we had spent multiple hours working on. Knowing how we were treated with Microsoft, we were wary about talking to Amazon with similar results. We went online, filled out the support request page, hit submit, and before the page even refreshed our phone was ringing. It was an Amazon engineer.

We were absolutely floored, stunned, pick any other type of word you can think about for a complete disbelief on how fast their engineer was able to communicate to us. We weren’t just pleasantly surprised; we were in full on shock. That Amazon engineer was so good and was able to identify the problem within seconds that the whole call probably took 4 minutes. The issue that we thought we would suffer for weeks was resolved in minutes. Another call was placed for another issue for another client, same results, again, again, and again. We were instantly sold on Amazon. The support that they showed and have continued to show to their partners, is all we need to know about their infrastructure and how the company respects and concerns itself with their clients.

That is why a Triton technologies, we are a proud Amazon partner and will continue to be to the near infinite future. Want to learn more about the great services we provide from dozens of vendors, including hardware, software, and cloud-based services? Contact us today and learn why people love us like we love Amazon.

Amazon AWS Saves the Day… AGAIN

Amazon saves the day again and again. We may sound like a broken record, but the solution is solid.

What are we talking about? Amazon Web services. Truthfully, if you’re in business, you need your head in the cloud now!

Client Story: Food Logistics Company

A quick example is this, we have a food logistics company that delivers their products throughout the Northeast United States. If you’re a small business of any type most likely you’re using them. What they do is they load up a truck of the most common products a corner store might need, a supermarket or even a sports venue. They do a tremendous amount of business, but they also see whether inefficiencies and losses are coming from.

Inventory Lag Time

They are currently running a very old edition of QuickBooks enterprise from 2009 and the system was showing its age. As more and more product was entered into the inventory system, It began to slow. So they contacted us to find a solution and to solve other issues as well.

One of the big ones that they were having an issue with was specialty products on demand. When the truck would show up to a store and you would request a certain product, it could be days before could get delivered. Those inefficiencies cause the loss to that store and alienation of the logistics company.

How do we instantly submit a PO for specialty products while the driver is in the store?

Easy, put it in the cloud.

Getting Their Inventory on the Cloud

We as an experiment got a trial license of QuickBooks enterprise 2017 and ramped up an instance on Amazon Web services. We copied their existing QuickBooks data file, converted it, and on the owner’s iPad, had him log into the enterprise system from remote and submit a PO. Utilizing a desktop at the office, he remote desktop into the same instance and saw the PO waiting for him.

“Implement it, now!” he said.

From a Week to a Day

Within 48 hours we purchased QuickBooks enterprise 2017 with a 15 user license, remote desktop licensing for server 2016, and quadrupled the memory allocation for that instance. We also purchased a dozen surface Pro 4 tablets from Microsoft and utilizing our managed cellular offerings, we were able to equip all of the trucks within one week. Creating a VPN link to their office we were able to bring the local printers online and he saw immediate results with truck drivers out in the field able to submit a PO for specialty products and instead of waiting a week for it to arrive. The warehouse was able to put it on the next day’s truck and deliver it directly to their client.

Getting on the Cloud Gets Results

The client was so impressed with the speed at which it could be done, the hardware he did not need to purchase, and the ease of use from a system he has already become accustomed to that he purchased many more products within a very short period of time of the completion of this initial solution.

Amazon not only saved the day with this client, it saved them money, time, effort, and especially, worry. It made them a lot of money with and near instant return on investment.

If your business is not in the cloud, grab a ladder and start reaching, or call us and we can help you reach the sky. Contact Triton Technologies today.

Amazon AWS: Amazon, Part Deux

We get a call on Monday morning, like you do, but this one was more panic. The owner went on a week long vacation and came back to a resignation letter sitting on his desk from what was then his previous IT person. In-house person, quit Wednesday the previous week.

The boss was in a panic. So he googled the first IT company he could, which luckily was us and called us. The server had always acted slowly but now it was to a screeching halt.

Troubleshooting the In-House Server

We came down and analyzed the situation. Basically the server was 2008 R2 but it had multiple hardware failures. From a critical raid array, to a failed secondary power supply, the UPS failed and more. It was a mess. That was just the main server, there was two more servers in similar shape.

But we needed to get him up and running in case of an event or even worse, failure.

Time to virtualize!

Transferring the Server Image

We currently have a custom made software which allows us to image any server and bring that image online on Amazon. So that’s what we did. Our team installed the imaging software, and began the upload to a newly created S3 instance on Amazon. The next morning when it finished uploading, we implemented the image on an EC3 instance. Boom! It worked. Adjusted the IP address, DNS, linked Amazon VPC to their new Sophos Firewall and their hardware issues vanished.

Within two days we got the client stable, their infrastructure operational and their security concerns gone. Amazon was a big part of it, and our certified team implemented it.

That is why we recommend to our clients at least a virtual Active Directory server for backup purposes in case of an event. Contact us to learn more about your options and pricing.

Amazon AWS: Amazon Saves The Day

A Client in Need of a Solution

Triton Technologies does a lot of different kinds of business. Some logistics, medical, hospitality, government, military and more. So we are quite diverse on the types of clients that we work with.

We were asked about 3 months ago to install software for an oil distribution company on a new server, tablets and so forth.

The owner gave us the specs and balked. It was significantly more expensive than the person was willing to spend. That is where we came in.

Finding a Cost-Effective Alternative

The software company asked for a very powerful server, over $6000 but it was for a single purpose, just to run a database.

So we came up with a plan. Since we are an Amazon partner, let us see if we can virtualize the SQL database and get the same performance or better.

We logged into our AWS, ramped up exactly what the software people wanted, and began the install. Total time: 3 hours.

Using AWS Instead of the Standalone

3 hours it all it took to start up the server, install it, adjust the RDP settings and voila! Done. The server has been operational for over 2 months, stabile, easy to access and the client has 100% uptime INCLUDING outages by their ISP. That is impressive.

The software company is so impressed that they are recommending Triton Technologies to clients who are apprehensive about the cost of their own server. The cost of an Amazon server: $125 per month. Cost of the stand alone AFTER install: $8500.

Saving Money with a Private Server and Managed IT

Amazon virtual private servers aren’t for everyone, but they are available for all tasks large and small. For this client, it saved LITERALLY thousands of dollars, gave them the reliability they needed and the performance which they could afford.

Want to learn more about AWS and how Managed IT can help you run your business smarter, not costlier? Contact us.