Insurance company clients want to communicate with the device most convenient for them at the time. They expect an interaction with the insurance company to be secure, responsive and seamless. Client interactions regarding personal data claim history and billing issues should be handled professionally and quickly. These business challenges can only be met with a high-performance IT infrastructure.
Industries
Insurance IT
IT systems for better internal systems and customer satisfaction.
The benefits of using advanced, well-managed IT environments in the Insurance industry include:
Managed IT is the new direction that is transforming how legal firms view their IT infrastructure, IT operations, and IT staff. A holistic approach to the acquisition, deployment, and operation of IT environments, managed IT services and support is a better way to meet business and customer demands.
Stronger Systems
Improved data management systems with increased accessibility.
Faster Agents
Better agent-client systems for improved response time for agents.
Client Retention
Better management and retention of clients and independent insurance agents.
Paperless Office
Systems to reduce the amount of paperwork and back-office expenses.
Insurance Automation
Save time and increase profitability by automating processes and proposals.
Client-Facing Apps
Better applications and systems for clients for reporting and claims.
Better Analytics and Reporting
Real-time statistical and analytical reporting for better adjustments.
Compliance and Security
Systems to assure regulatory compliance and increased data security.
Removing Barriers
Finding solutions to mitigate and replace problematic legacy IT infrastructure.
Is IT as a Service (ITaaS) a good fit for your Insurance Company?
- Is the growth of your data increasing, and your IT infrastructure cannot keep up?
- Are legacy systems becoming obsolete and harder to support?
- Are the number of sites, devices, systems, and users increasing?
- As everything is expanding, is your ability to manage risk, security, and compliance also growing?
- Does finance want to move from a capital to an operating expense model?
- Is your existing IT infrastructure fragmented and becoming more complex to manage and monitor?
- Is maintenance more burdensome and licensing, and support contracts becoming problems?
If you accept that data is critical to your insurance firm and that the management of that data is equally important, then you want to establish a relationship with a provider like Triton Technologies that will be a partner with you and not a faceless vendor who just sells commodity solutions.
Information Technology Services we provide our insurance clients include:
Consulting
Gain years of expertise in a single meeting by discussing your IT plans and needs with our Professional Services Team. A Managed Services provider like Triton Technologies can give you perspectives no single vendor will tell you. We know as we work with most of them. We are technology and vendor agnostic and look to provide you the best possible cost-effective solution for your specific operating environment. Click here to learn more.
Cloud Hosting
We design and maintain the best solution for you, physical, virtual or a combination located at your sites, your vendors or our sites. Our rapidly scalable solution configured with backup and disaster recovery (BDR) capabilities typically lowers data storage and Backup and Disaster Recovery costs by 18%-29%. Click here to learn more.
IT Infrastructure as a Service
We use our wide selection of tools to notify you and/or solve a problem. We also act as a “single source” that can own all of your problems and manage your vendors to a successful resolution of an incident. Experienced staff using our advanced IT toolsets will get quicker results, lowering your maintenance costs and reducing the impact of network/server outages.
Backup and Disaster Recovery
We can evaluate your networking and storage alternatives and deliver your legal organization a comprehensive Backup and Disaster Recovery plan. We will not only consider backup solutions (relatively easy) but timely recovery solutions (much more difficult). From simple file recovery to site-level recovery, we outline a list of deployment, cloud storage and operational services working with the vendors you choose or use our facilities. Click here to learn more.
Applications Management
Triton Technologies Managed IT Services manages many applications that are critical to daily operations within the insurance industry. Our infrastructure can support a customized environment that won’t disrupt any of your operational systems while developing and testing.
24/7 Helpdesk and Services Support
This is where it all comes together. Our U.S. based Help Desk is staffed by a team of IT professionals that have attained some of the highest first level resolution (FLR) rates in the industry. Have your talented IT team focus on supporting your field agents and customers, and not “basic” Help Desk” activities. Click here to learn more.
The insurance industry is being challenged to manage to trends outlined above, and while addressing business issues such as client retention, security, risk, compliance, efficiency, expense management, and growth. With dozens of applications running supporting these business objectives, along with increasing volume and data loads, insurance companies need a “high performance” IT infrastructure.
Triton Technologies