Insurance IT

IT systems for better internal systems and customer satisfaction.

Insurance company clients want to communicate with the device most convenient for them at the time. They expect an interaction with the insurance company to be secure, responsive and seamless. Client interactions regarding personal data claim history and billing issues should be handled professionally and quickly. These business challenges can only be met with a high-performance IT infrastructure.

Those insurers that have more advanced IT and online capabilities will gain market share. IT infrastructure performance will also enhance the ability of insurance companies to do more cross-selling and lower processing costs.

The benefits of using advanced, well-managed IT environments in the Insurance industry include:

Stronger Systems

Improved data management systems with increased accessibility.

Faster Agents

Better agent-client systems for improved response time for agents.

Client Retention

Better management and retention of clients and independent insurance agents.

Paperless Office

Systems to reduce the amount of paperwork and back-office expenses.

Insurance Automation

Save time and increase profitability by automating processes and proposals.

Client-Facing Apps

Better applications and systems for clients for reporting and claims.

Better Analytics and Reporting

Real-time statistical and analytical reporting for better adjustments.

Compliance and Security

Systems to assure regulatory compliance and increased data security.

Removing Barriers

Finding solutions to mitigate and replace problematic legacy IT infrastructure.

Is IT as a Service (ITaaS) a good fit for your Insurance Company?

  • Is the growth of your data increasing, and your IT infrastructure cannot keep up?
  • Are legacy systems becoming obsolete and harder to support?
  • Are the number of sites, devices, systems, and users increasing?
  • As everything is expanding, is your ability to manage risk, security, and compliance also growing?
  • Does finance want to move from a capital to an operating expense model?
  • Is your existing IT infrastructure fragmented and becoming more complex to manage and monitor?
  • Is maintenance more burdensome and licensing, and support contracts becoming problems?

If you accept that data is critical to your insurance firm and that the management of that data is equally important, then you want to establish a relationship with a provider like Triton Technologies that will be a partner with you and not a faceless vendor who just sells commodity solutions.

Information Technology Services we provide our insurance clients include:


Gain years of expertise in a single meeting by discussing your IT plans and needs with our Professional Services Team. A Managed Services provider like Triton Technologies can give you perspectives no single vendor will tell you. We know as we work with most of them. We are technology and vendor agnostic and look to provide you the best possible cost-effective solution for your specific operating environment. Click here to learn more.

Cloud Hosting

We design and maintain the best solution for you, physical, virtual or a combination located at your sites, your vendors or our sites. Our rapidly scalable solution configured with backup and disaster recovery (BDR) capabilities typically lowers data storage and Backup and Disaster Recovery costs by 18%-29%. Click here to learn more.

IT Infrastructure as a Service

We use our wide selection of tools to notify you and/or solve a problem.  We also act as a “single source” that can own all of your problems and manage your vendors to a successful resolution of an incident.  Experienced staff using our advanced IT toolsets will get quicker results, lowering your maintenance costs and reducing the impact of network/server outages.

Backup and Disaster Recovery

We can evaluate your networking and storage alternatives and deliver your insurance services organization a comprehensive Backup and Disaster Recovery plan. We will not only consider backup solutions (relatively easy) but timely recovery solutions (much more difficult). From simple file recovery to site-level recovery, we outline a list of deployment, cloud storage and operational services working with the vendors you choose or use our facilities. Click here to learn more.

Applications Management

Triton Technologies Managed IT Services manages many applications that are critical to daily operations within the insurance industry. Our infrastructure can support a customized environment that won’t disrupt any of your operational systems while developing and testing.

24/7 Helpdesk and Services Support

This is where it all comes together. Our U.S. based Help Desk is staffed by a team of IT professionals that have attained some of the highest first level resolution (FLR) rates in the industry. Have your talented IT team focus on supporting your field agents and customers, and not “basic” Help Desk” activities. Click here to learn more.

The insurance industry is being challenged to manage to trends outlined above, and while addressing business issues such as client retention, security, risk, compliance, efficiency, expense management, and growth. With dozens of applications running supporting these business objectives, along with increasing volume and data loads, insurance companies need a “high performance” IT infrastructure.

As an insurance company, you know the risks. Consult with us today.