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Employment

 

We are currently hiring! See our open positions below.

Dedicated CS Rep and Dispatch

 

Daily Duties:

  • Answering & making calls
  • Opening Service Tickets
  • Scheduling service calls for technicians
  • Data entry into specific specialized IT Programs
  • Tracking the services we offer clients thru various websites
  • Credit Card & Bank Account Invoice Payment Processing
  • Working with both Technicians & the Director of Operations & Finance
  • Working in certain financial situations within Excel

We are a Managed Service Provider, this position is very dynamic and requires serious multitasking.

Advanced computer skills are needed

Ability to type 60wpm or above

Must be very proficient in MS Word, MS Excel & MS Outlook

  1. 1st you will apply for the position [email protected]
  2. Next, your resume will be thoroughly reviewed
  3. Selected candidates will be contacted via email or phone
  4. The Interview is then scheduled

Please reply via email only. NO PHONE CALLS PLEASE, unsolicited phone calls will be noted.

Please send your resume and cover letter by replying to this posting or sending it to [email protected]

 

Helpdesk Support Technician

man wearing headset looking at monitorThis is an opportunity for a full-time Entry-level person to enter the field doing Level 1 Helpdesk Support, expand/develop your skills, and grow with us into other areas of the business, such as Network Administration, Project Services, Cloud Services, Wireless Management, VoIP or vCIO.

The successful candidate will have a basic understanding supporting Windows and Mac computers, Office software, and mail clients. Experience with managed IT programs such as Connectwise, Labtech will all be considered relevant and useful. Corporate IT support or experience working for another MSP is beneficial, although this is an entry-level position. Most importantly regardless of skill is a positive and supportive attitude with an understanding of structure and procedure.

The successful candidate will have:

  •         Pleasant, friendly and patient demeanor
  •         Basic Experience setting up and troubleshooting connections, routers, etc
  •         Experience with mail clients
  •         Experience with iPhones/Android, and mobile device setup
  •         Familiarity with MS-Office applications. Office 365 experience a bonus.
  •         Ability to juggle multiple tasks at once
  •         Excellent follow-through skills, leave no issue unresolved
  •         Mac experience a plus!
  •         Requirement to pass a background check
  •         A clean driving record
  •         Wireless Experience
  •         Understanding of Firewalls and Security Procedures

Your responsibilities will include:

  •         Working with dispatch to address any immediate phone calls
  •         Fixing common internet/email/web/windows/office issues
  •         Triage and escalate problems you cannot fix to other team members
  •         Ability to lift up to 50 lbs
  •         Return occasional support calls on evenings or weekends
  •         Learn and grow your skills to include business IT support
  •         Verify that out automated processes are functioning properly with daily checks
  •         Work with operations and dispatch to verify appropriated billing
  •         Service work, remote, telephone, on site, in house, or assisting in field techs
  •         Multiple other IT related tasks not covered here

Comments:

  •         Due to recent changes in employment law, we cannot post compensation online or the range   without our due diligence first.
  •         All skill sets are encouraged to apply, from just wanting to get their first break to seasoned IT professionals, all will be considered.

Please reply via email only. NO PHONE CALLS PLEASE, unsolicited phone calls will be noted.

Please send your resume and cover letter by replying to this posting or sending it to [email protected]

 

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