Policies and procedures documents placed on desk in meeting room.

The Methodology Behind IT Policy and Procedure

A lot of businesses  good or bad  sometimes just shoot from the hip. They make up ideas, policies, and methodologies to suit the immediate need.

Sounds good in theory but has very bad scalability.

Why IT Policy and Procedure is So Important

At Triton Technologies, we have ex-military for the majority of our administrative staff. The reason why is that we have a process and procedure for every ticket, every project, and every type of situation with policies to handle future unexpected situations. The reason why is simple and best explained with a story.

Preserving Security and Privacy

We had a client fire an employee. It happens. We received a call from the client asking to get a copy of the client list because they were going on a vacation needed to do work from remote. We have a policy that when a client’s critical infrastructure needs to be accessed, we need to contact their supervisor and/or business owner to allow for approval.

We contacted the business owner, and within seconds we were informed that person was fired because they were feeding information to their competitor. The ex-employee literally lied to us and, because of our policies and procedures, the intellectual property of the business was preserved. Though sometimes the policies might conflict with the business and their goals, it helps protect everyone involved.

That is why at Triton Technologies we emphasize the methodology when it comes to policies and procedures when handling service tickets, projects, and more. The reason why? It just works. It’s the same reason that all of our IT staff undergo rigorous background checks. Also, make sure to check out our blog on acceptable use policies to understand the policies and procedures you need in place under Massachusetts law for client data.

Want to learn more? Contact us today.

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