Multiple Antivirus: Why More Isn’t Better

When you were younger, you’re taught that more is always better. So, if you have more layers of protection, you can defend your computers better. Right?

The System Impact of Multiple Antivirus

That is not exactly true when it comes to antivirus. The reason why is that we are encountering a lot of people that install multiple antivirus packages on their machines. Sounds good in theory but what they do not know is that antivirus does not play well with each other. We are finding a lot of people installing the antivirus by their ISP and utilizing their current antivirus product as well. Next thing you know the computer is slow, locking up or the network is completely unresponsive. This is a disaster. It is best to select one antivirus platform and give it all the resources it needs to do its job.

The Same Issue with Anti-Malware

The other thing that we are seeing is a lot of people make the mistake of installing multiple anti-malware utilities as well. A good antivirus and anti-malware utility is all that is needed. A lot of people install 5 to 6 different anti-malware utilities in order to protect themselves, but this trust is misplaced.

Armor Up Your Network the Right Way

A good firewall, a good content filter, and good DNS service mitigate any need for any type of multiple antivirus and anti-malware products. What I mean is this, you should never give all of your trust into a single point of failure. Armor up your firewall, armor up your Internet connection, get a VPN when appropriate and keep a clean nose when it comes to updates and patches. Do them on a weekly basis to prevent 0 day Trojans and infections.

Great protection for your computer network requires having the right systems in place. Let Triton Technologies help get you there. Contact us today, and we’ll help you get the security you need without impacting computer and network performance.

 

 

Computer Warranties: Know What They Cover Before You Claim

In the last couple months, we’ve got an unexpected surge in warranty claims. It didn’t matter who the manufacturer was: it was across the board. From Dell to Lenovo, Apple, and HP: hard drives, motherboards, and screens all began to fail. It’s par for the norm for hardware, and so it is not unexpected that hardware will fail even if it is brand-new.

The Importance of Knowing Your Warranty

However, a lot of people believe that warranties cover everything needed to replace the machine. But the only thing that warranties truly cover is:

The replacement of the defective hardware.

That’s it. A lot of people believe that service, data restoration, data retrieval, and even the labor to replace that hardware is included. It is not.

The Hidden Costs of Warranty Claims

What is not included with warranties from anybody are:

  • Restoring the computer’s data.
  • Retrieving the data from a defective device.
  • Reinstalling any of the software.
  • Bringing the workstation back into a domain.
  • Setting up the device with previous settings and profiles.
  • Shipping costs.
  • Labor costs.
  • Loss of income due to a failure of hardware.
  • Loss of accounts due to a failure of hardware.
  • Or any other possible loss, monetary or otherwise, when it comes to replacement of the hardware.

 

Understanding the Warranty Claim Process

In making a warranty claim against any manufacturer, they have a certain set of guidelines that you must follow. They are not just going to replace hardware because you say so. It could be an issue with the operating system, peripherals, something has nothing to do with the hardware or some other issue, which they will try to diagnose before sending a replacement part.

Just Claim It Under Warranty

We get a lot of requests of “claim it under warranty, ” and it doesn’t work that way. A prime example is Lenovo asks you to send in the computer and 5 to 7 business days after they receive it, you’ll get it back. Dell, on the other hand, asks you to do basic diagnostics, and luckily, since we are Dell partner, they have no problem sending us the hardware for to be changed out. Manufactures like Seagate, Western Digital, Hewlett-Packard and more require the device to generate an error code before they replace any hardware at all. This is the most common requirement.

In essence, warranties only cover replacement of the hardware, nothing more. Want to learn more about how to best safeguard your hardware investment, especially when looking at new office computers and servers? Contact Triton Technologies to learn how working with a Managed Service Provides means hassle-free computer maintenance and replacement.

Denial of Service Attacks and CDNs like Cloudflare

At Triton Technologies, security is in the forefront of our mind on every level. That includes stuff and technologies that we do not have direct access to or complements our client’s networks. One of those such complementary services is web hosting and web page public facing servers.

The Rise of Denial of Service Attack Services

Over the last couple months, we noticed a tremendous amount of malware infecting people’s incredibly and WordPress-based websites.

What we’ve also noticed is the proliferation of cheap denial-of-service (DoS) attack services that can help take our competitor’s website. Such black-market services are cheap. For $20 an hour, you can deny a competitor’s website from operating. May not seem like a lot of time, but when you know that they are doing a demonstration, nothing is more embarrassing when it completely flops.

Cloudflare and Content Distribution Networks

All the above reasons are why at Triton technologies, we recommend Cloudflare. Cloudflare is a content distribution network (CDN), sometimes known as a content delivery network.

What is a CDN? A CDN is a large array of multiple hosted server farms that single service purpose. Your website is replicated online through hundreds if not thousands of servers worldwide in dozens of different countries. Why is this important? If 1 million requests suddenly hit your website, a 2nd denial of service attack comes in. It can be forced through all of the servers and legitimate customers will be able to get their request through as if nothing happened. This is tremendously useful for clients with web-based programs, services, and products.

Other Perks of CDNs

It also changes the public face of your website. Instead of it going to a single server where most websites are, it distributes them through all the servers. It masks the original server. Viruses, malware, hacks cannot penetrate because the servers don’t actually host anything at the administrative or database level. It makes them very resilient. For the starting basic package of $20, it is extremely worth the benefit.

Want to learn more about getting your website set up on a CDN and other malware and virus blocking options? Contact Triton Technologies, and we’ll go over your options.

IT Problems: Yes, Always Run Updates

 

In the last week, an update proliferated through our clients’ servers. A small minority of our clients’ servers went down during these updates. A vast majority did not have a problem at all. But that small minority represented hundreds of users. One of the questions I was asked was: do we really need to do updates?

Yes, You Need To Do Updates

We cannot stress enough how important it is to stay on your updates. At times, a server may go down or workstations may be slow, but the updates must be applied. The reason is simple exploits, 0-day infections, and hackers take advantage of unpatched systems.

Issues such as WannaCry, Petya, and more have taken advantage of people not updating their systems. The viruses enter in through a rogue website, email or link someone accidentally clicks on and the viruses in the system through a known exploit. This is extremely dangerous, and that is why we do updates every day.

Updates are Required by Massachusetts Law

On top of that, in the state of Massachusetts, where our headquarters are, there is an actual law that requires us to stay on the updates through the entire network. Under Massachusetts law 21.CMR.17 and its subsequent judicial trials, the state is looking for at least a minimum of a 90-day window for hardware and software updates. It is also a rule of thumb that the government wants to see updates done within a 30-day window. With 0-day exploits, viruses, and issues like this suddenly popping up. We have a policy of doing our system updates weekly and are third-party patches daily. It stays ahead of the game.

Don’t Become a Weapon

As also blogged about before and we were cited in multiple articles: people who don’t patch and do not have critical data also can become a weapon. So a person who has a very low priority network does not do their patching, their network can be used against someone else. It makes them a liability. Now you may say I am not even anywhere near a critical network, nor do I have clients that are, but you can be put on the hook for not following best IT practices when it comes to data security.

That is why we extremely recommend that you stay on your updates even though they may be painful at times. Want to learn more about staying on top of updates? Contact Triton Technologies today to learn about our Managed IT services.