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    [email protected]

    Worcester, MA | 866-304-4300

    Boston, MA | 508-365-3630

    Providence, RI | 401-735-1956

    Hartford, CT | 860-560-8000

    Q&A with IT: We Love Questions

    This week we got a new client, and it was a fantastic first meeting that it must be shared.

    It was a simple 5 person company but they were government funded. I can’t reveal much more than that without disclosing what they do. Small but important.

    On the first meeting, the new director was recommended to us by a friendly competitor of ours, which is always a plus.

    Breaking the Break-Fix Mentality

    At the first meeting, you could tell the person was used to the break-fix mentality, such as if the computer goes down they call someone. After an hour explaining how Managed IT works, from the perpetual maintenance to the included services, software, and hardware, it was like watching a light bulb go off. It was an epiphany moment the likes of which you never forget and always wished would happen.

    The Importance of Q&A with IT

    We stayed for half a day answering all sorts of questions from VoIP to security cameras, remote access, and more. It was a truly great moment watching these questions from all the employees get answered, EVEN before they became a client. Years of issues with given solutions and years of pent up animosity were obliterated in hours.

    They signed up even before we left and are onboarding for the first of April.

    If your existing IT provider doesn’t want to hear your questions, we are here to listen.