Why We’re Changing Firewall Vendors

Why is Triton Technologies changing firewall vendors?

Triton Technologies has been with SonicWALL since 2006 and have implemented thousands of installs throughout the world. The United States, France, Germany, India, Brazil, Mexico, Canada, and more we have sent and more deployed many hundreds of firewalls throughout those countries. But due to unresolved issues, we’re changing firewall vendors.

But Why the Change?

In September 2012, Dell acquired SonicWall to help bring security and network monitoring tool their portfolio. At the time it seemed like an excellent idea and multiple promises were made about expanding the SonicWALL line. Now we had been with SonicWALL for some time and have worked around the many issues in nuances of the technology. We were promised greater integration through our professional services automation tool, reporting from a remote management tool, and scheduling reports that would be native to the firewall and not requiring additional licensing.

But those promises never materialized.

The SonicWALL Sell-Off

In June 2016 to finalize the acquisition of EMC by Dell Corporation, Dell Corporation had to sell off some of its smaller assets. One of those assets was SonicWALL. So the announcement was made and SonicWALL was sold to intellectual capital partnership in San Francisco California. Seeing the writing on the wall, Triton Technologies reached out to multiple vendors of firewall technology and asked for demo units to be sent.

Trying New Vendors and Finding Sophos

Sophos firewall at Triton Technologies.

We tested out multiple sonic walls from watch guard, Fortinet, Cisco, Juniper, and more. We put them through their paces, implemented policies, and tested the firewalls to make sure that they would be spectacular.

We chose Sophos as our firewall provider. Through demos, not-for-resale firewall, and fully licensed 30 day software, we were able to choose them and their product line in order to integrate seamlessly with our software. Beginning July 18, we will be installing multiple firewalls replace the SonicWALL line and begin full integration with our software. With Sophos many other product offerings and integration with our software, we are proud to bring them on as a new vendor of hours!

This does not mean that Dell’s SonicWALL is a bad product. But as a managed IT services company we need to deliver more and give more to our clients, and Sophos has done just that. If this sounds like something you want from your IT services, contact us today.

The Importance of a Clean Background in IT

The importance of having an IT staff with impeccable backgrounds.

In our line of work we have many keys to many kingdoms. That also means that we need to be more secure than all of our clients. That includes not only complex passwords, multi-authentication techniques, tokens and everything is secure. Because of the risk of having breaches within the network not only from a technological standpoint but from a personnel standpoint we have to go above and beyond when doing background checks for our employees to make sure they have a clean background. This also includes asking more pointed questions, a more in depth background check, and checking military and government clearances.

Why a Clean Background so Important?

We have many different clients, from schools, businesses, non-profits, banks, to military and government, and we cannot risk giving our clients IT technicians that do not have a spectacular background. With those types of clients we interact with data and information of an extremely sensitive and personal nature. HR information, financial account information, medical data, and more are presented to us on a daily basis.

Nothing is worse than having to present to your clients that your IT person decided to steal your data and or abuse their authority within your network, and that is why we need to be extremely proactive and not reactive when it comes to personnel.

A Real Life Example

Why are we discussing this? As we grow, we submit proposals for clients. In some proposals we win and some proposals we lose, that’s the nature of the game. We had submitted a bid to a client and lost. It happens. About two weeks later we received an email from the company asking us to come in. We did.

What was explained to us was the company we lost against had failed its background checks for its technicians. Due to the nature of the client, the risk was too great and the contract could not continue. So we picked up where they had started and the businesses continues to be a client to this day. Due to the sensitive nature of the information all of our technicians and personnel had to be background check, which ours did with flying colors.

The Importance of Trusted Staff

Triton Technologies prides itself on the extreme background checks that we do for our people from level I technicians to even the CEO Trave Harmon. Most of our employees are ex-military, government, or have worked with the police in some capacity. We are background checked multiple times a year, and it is made very clear to our employees that any issues that should arise and must be brought to our attention immediately. This ensures that our clients get the absolute best, secure, and highly trained personnel that we can deliver.

As a business owner in the state of Massachusetts with 201.CMR.17, you need to take extreme due diligence when outside contractors access your data. With that regulation in mind clients who work with Triton technologies can be assured of compliance with that regulation. Let us help.